Privacy Policy
hakim4d takes your privacy seriously. This Policy explains exactly what personal data we collect, how we use it, who we share it with, and what rights you have as a player on our platform.
✅ Effective Date: 1 January 20261 Introduction
hakim4d ("we", "us", "our", "the Platform") operates the website at https://hakim4d.cam and all associated sub-domains, mobile applications, and digital services. We are committed to protecting the privacy and personal data of every individual who uses our platform, visits our website, or interacts with our customer support team.
This Privacy Policy ("Policy") describes in detail how hakim4d collects, processes, stores, uses, and discloses personal data in connection with the provision of our online casino, sports betting, lottery, and related gaming services. It also sets out the rights that players have in relation to their personal data and the mechanisms available to exercise those rights.
This Policy applies to all users of the hakim4d Platform, including players based in Malaysia — whether in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere — as well as players in any other jurisdiction where the Platform is accessible.
This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference into this document.
🔐 Our Core Commitment: hakim4d does not sell, rent, or trade your personal data to third parties for their independent commercial marketing purposes. We collect only the data we genuinely need to provide our services, comply with legal obligations, and protect the security of our platform and players.
2 Definitions
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living natural person, directly or indirectly — including name, identification number, contact details, financial data, device identifiers, and behavioural data. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction, whether by automated or manual means. |
| "Data Subject" | The natural person to whom personal data relates — i.e., you, the player or website visitor. |
| "Data Controller" | hakim4d, as the entity that determines the purposes and means of processing personal data collected via the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of hakim4d, under contractual data processing agreements, for specific defined purposes. |
| "KYC" | Know Your Customer — the identity, age, and payment verification process required for account withdrawals and regulatory compliance. |
| "Cookies" | Small data files stored on your device by a web browser when you visit a website, used to remember preferences, session state, and behavioural analytics. |
3 Personal Data We Collect
hakim4d collects the following categories of personal data in connection with the provision of our services:
3.1 Identity & Registration Data
- Full legal name (as it appears on your government-issued identity document)
- Date of birth (for age verification — 21+ enforcement)
- Nationality and country of residence
- Government-issued identification number (e.g., Malaysian MyKad number, passport number)
- Username and encrypted password
3.2 Contact Data
- Email address
- Mobile phone number
- Residential address (including city, state, postcode, and country)
3.3 Financial & Payment Data
- Bank account details (for FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, RHB transfers)
- E-wallet account identifiers (Touch 'n Go eWallet, Boost, GrabPay)
- Cryptocurrency wallet addresses (Bitcoin, Ethereum, Tether, Litecoin)
- Transaction history — deposits, withdrawals, and account balance records in MYR
3.4 KYC Verification Documents
- Copies of government-issued photo identification (MyKad or equivalent passport)
- Proof of residential address (utility bill, bank statement, or equivalent)
- Payment method verification documentation where required by our AML procedures
3.5 Gaming & Behavioural Data
- Game play history, betting activity, wagering patterns, and session records
- Responsible gambling tool usage (deposit limits, self-exclusion requests, session time controls)
- Bonus claims, wagering requirement progress, and promotion participation records
3.6 Technical & Device Data
- IP address and geolocation data (city-level only)
- Device type, operating system, and browser version
- Cookie identifiers and session tokens
- Platform access timestamps and navigation behaviour
3.7 Communications Data
- Records of live chat conversations, email support exchanges, and complaint correspondence
- Voluntary feedback and survey responses
4 How We Collect Personal Data
hakim4d collects personal data through the following means:
- Directly from you: When you register an account, complete KYC verification, make a deposit, request a withdrawal, contact customer support, or interact with any form or feature on the Platform.
- Automatically: When you visit or use our website, including through cookies, server logs, analytics tools, and device fingerprinting technologies that operate in the background.
- From third-party service providers: Identity verification agencies, payment processors (including FPX network operators, DuitNow infrastructure providers, and cryptocurrency exchange rate feeds), and fraud detection services may share verification results or risk signals with us.
- From publicly available sources: Where permitted by applicable law for AML due diligence or fraud prevention purposes, we may cross-reference information against publicly available records.
5 Data Processing & Use
hakim4d processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity, contact, registration data |
| KYC identity and age verification (21+ enforcement) | Identity, KYC documents, date of birth |
| Processing deposits and withdrawals | Financial, payment, identity data |
| Anti-money laundering (AML) compliance | Identity, financial, transaction history |
| Fraud detection and platform security | Technical, behavioural, financial data |
| Responsible gambling monitoring and intervention | Gaming behaviour, session data, self-exclusion records |
| Customer support and dispute resolution | Identity, communications, transaction data |
| Bonus eligibility and promotional administration | Identity, gaming behaviour, transaction history |
| Platform analytics and product improvement | Technical, behavioural data (aggregated/anonymised) |
| Legal obligation compliance and regulatory reporting | Identity, financial, KYC, communications data |
6 Lawful Basis for Processing
hakim4d processes your personal data on the following lawful bases:
- Contractual necessity: Processing required to provide the services you have contracted with us — account management, payment processing, game provision, and withdrawal handling.
- Legal obligation: Processing required to comply with AML regulations, KYC requirements under our gaming licence, and any lawful order from a competent authority.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring, and aggregate analytics, where these interests are not overridden by your rights and freedoms.
- Consent: Where we rely on your consent (e.g., for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
ℹ️ Note on Marketing: hakim4d may send you promotional communications about bonuses, new game releases, or platform features where you have opted in to receive such communications. You may unsubscribe at any time by contacting our support team or using the unsubscribe link in any promotional email.
7 Data Sharing & Disclosure
hakim4d does not sell, rent, or trade your personal data to third parties for their independent commercial use. We share personal data only in the following limited circumstances:
7.1 Service Providers (Data Processors)
We engage carefully selected third-party service providers who process personal data on our behalf, under strict contractual data processing agreements. These include: identity verification providers, payment processors (FPX, DuitNow, and e-wallet infrastructure operators), fraud detection platforms, cloud hosting providers, customer support software providers, and gaming platform technology suppliers. All such processors are bound by contractual obligations to process data only for the purposes we specify and to maintain appropriate security standards.
7.2 Gaming Licence Compliance
Under the terms of our international gaming licensing, we may be required to provide account and transaction data to our licensing authority for audit, compliance review, or investigation purposes. Such disclosures are limited to what is strictly necessary.
7.3 Legal Authorities
hakim4d will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to persons.
7.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or reorganisation of hakim4d's business, personal data held by us may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
8 Data Retention
hakim4d retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after account closure |
| KYC verification documents | Duration of account plus 5 years (AML regulatory requirement) |
| Financial transaction records | 7 years from transaction date (financial record-keeping standard) |
| Gaming activity and session logs | 3 years from account closure |
| Customer support communications | 3 years from the date of the last communication |
| Self-exclusion records | Indefinitely (to prevent account re-registration during exclusion period) |
| Technical logs and device data | 90 days rolling (security monitoring purposes) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders re-identification impossible.
9 Security Measures
hakim4d implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
- Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher (SSL). Our website enforces HTTPS across all pages.
- Encryption at rest: Sensitive personal data, including payment details and KYC documents, is encrypted at rest using AES-256 encryption standards.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. All internal access is logged and subject to regular audit.
- Two-factor authentication: Available to all players and required for all staff with access to player data systems.
- Penetration testing: We conduct regular third-party security assessments and penetration testing of our platform infrastructure.
- Incident response: We maintain a documented data breach response procedure. In the event of a breach likely to result in high risk to your rights, we will notify you without undue delay in accordance with our obligations.
⚠️ Your Responsibility: Platform security is a shared responsibility. You must maintain the confidentiality of your account credentials. hakim4d will never ask you for your password via email, live chat, or any other communication channel. Report any suspected unauthorised account access immediately to our support team.
10 Cookies & Tracking Technologies
hakim4d uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse platform usage, and maintain session security. The following categories of cookies are used:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, authentication, platform security, fraud prevention. Cannot be disabled without impairing core platform functionality. | Session / up to 30 days |
| Functional | Remembering your language preference, display settings, and game preferences to improve your experience on return visits. | Up to 12 months |
| Analytics | Aggregated, anonymised usage statistics to understand how players navigate the Platform and identify technical issues. No individual profiling. | Up to 24 months |
| Marketing (optional) | Tracking interactions with promotional campaigns where you have consented to receive personalised offers. Requires opt-in consent. | Up to 12 months |
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect platform functionality. For all other cookie categories, you may opt out without loss of core service access. Note that clearing browser cookies will reset your preferences.
11 Your Rights as a Data Subject
Subject to applicable data protection laws, you have the following rights in relation to your personal data held by hakim4d. To exercise any of these rights, contact our Data Privacy Team at [email protected]. We will respond to verified requests within thirty (30) days.
12 Minors & Age Policy
The hakim4d Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from persons under 21 years of age. Age verification is a mandatory part of our KYC process before any withdrawal is processed.
If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, secure any funds in compliance with applicable procedures, and delete the personal data as promptly as possible. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].
🔞 Parent / Guardian Notice: If you share devices with minors, we strongly recommend ensuring your hakim4d account is protected with a strong password and, where available, two-factor authentication, so that minors cannot access or interact with the Platform through your account.
13 International Data Transfers
hakim4d's operations span multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside your country of residence — including countries whose data protection laws may differ from those in Malaysia.
Where we transfer personal data internationally, we take appropriate steps to ensure that adequate protections are in place. This includes using contractual safeguards (Standard Contractual Clauses or equivalent), working only with processors in jurisdictions that maintain adequate data protection standards, and conducting transfer impact assessments where required by applicable frameworks.
By registering an account and accepting our Terms and Conditions, you acknowledge and consent to the international transfer of your personal data as described in this Policy, subject to the protections outlined above.
14 Changes to This Privacy Policy
hakim4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, platform features, or regulatory requirements. Material changes will be communicated to registered players via email notification to the address on file and/or a prominent notice on the Platform, no fewer than seven (7) days before the changes take effect.
The effective date at the top of this document reflects the date of the most recent version. We encourage you to review this Policy periodically to remain informed of how we handle your personal data. Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of those changes.
15 Contact Us — Privacy Enquiries
For any questions, requests, or complaints regarding this Privacy Policy or hakim4d's handling of your personal data, please contact our Data Privacy Team through the following channels:
- Live Chat: Available 24/7 directly through the hakim4d Platform. Select "Privacy / Data Request" from the support category menu.
- Email: [email protected] — please include "Privacy Policy" or "Data Request" in your subject line. Responses within 2–4 hours for general queries; verified data subject requests handled within 30 days.
When submitting a data subject rights request, please provide sufficient information for us to verify your identity before we can action your request. This is to protect your personal data from unauthorised disclosure.
📋 Document Reference: This Privacy Policy was last reviewed and updated on 1 January 2026. This version supersedes all prior Privacy Policy documents published by hakim4d.
Your Privacy Rights at a Glance
Under applicable data protection frameworks, hakim4d players hold the following rights in relation to their personal data. Contact [email protected] to exercise any right.
How We Protect Your Data
Questions About Your Privacy?
Our support team is available 24/7 to answer privacy-related questions, process data subject rights requests, and help you understand how your information is used. You can also review our full Terms & Conditions or Responsible Gambling Policy for more context.